Support
Warranty support
Use the warranty desk when supplied vinyl, brand marks, or shopfront graphic packs show a fault on an active retail site in South Africa. Our team needs details from installers, buyers, and store staff before the case is checked against the original job.
How the warranty desk works in a live retail week
Use the Warranty Desk for queries about supplied vinyl, brand marks and graphic packs. It gives retail teams a clear route for reporting product or installation concerns tied to an active job.
State the branch, the item affected, and where it was fitted. Include the surface type, install date, and what happened on site, whether that is lifting edges, shrinkage, colour shift, or a panel sitting out of register. Conditions differ between Johannesburg heat, Durban moisture, Cape Town wind, and inland dust, so site detail matters.
Clear photos from the first inspection help more than a long message after the display has been altered. Keep one image of the full area and one close view of the fault, then add the job reference from the pack label or dispatch paperwork. That gives the warranty desk a direct link to the supplied material and print batch.
Information needed for assessment
A complete warranty submission identifies the vinyl grade, printed panel, or cut mark without guesswork. It should also show where the graphic sits on the shopfront, window, counter set, or fascia so the reported issue can be compared with the supplied pack and intended use.
Before adding related items, check the branch measurements, artwork version, and quantities against the original pack. Link the report to the matching shopfront record and any mark listing only where those items form part of the same supplied job.
- Branch, job code, and affected item
- Full-area and close fault photos
Site conditions that affect claims
Warranty checks on retail graphics cannot ignore the site itself. Older painted masonry, powder-coated panels, glass exposed to afternoon sun, and uneven prep by outside fitters can all influence how supplied vinyl performs. Note if the item came by linehaul, direct courier, or branch transfer, especially for long routes into smaller centres.
Coastal air around Durban and the Cape can affect exposed edges and metal fittings near the graphic. Inland branches often deal with dust before application, while load shedding may interrupt prep, lighting checks, or install timing. These details should be listed with the claim so the desk can compare the issue with the setting.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to send with the case
Attach site photos, the install date, the branch or centre name, and a short description of the fault. Add the item name exactly as it appears on the supplied paperwork, whether that is a vinyl panel set, a brand mark, or part of a shopfront pack.
Keep the report with the original job documents, including the material list and any installer notes from handover. When a buyer or store manager asks what was supplied to that branch, the warranty record should match the printed item, quantity, and location used on site.